Customer Service Agent

Full Time

Customer Service Agent

Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store and are expanding our service and product offer all the time. Our guiding principle is to deliver excellent quality products at competitive prices, and we are constantly developing our product offerings.

As a Customer Service agent you will be the voice of our business. You will be speaking to our customers across multiple channels, and we need you to deliver excellent service to new and existing customers. This position is fast-paced and varied - no two customers, queries or resolutions are ever the same and you won’t always know the answer, but if you are up for the challenge, we want to hear from you.

Responsibilities:

  • Delivering an unparalleled, tailored service to each and every customer contact
  • Taking ownership of queries and seeing issues through to a quick and easy resolution
  • Communicating clearly and effectively with other areas of the business.
  • Foreseeing and solving future complications the customer may encounter after their initial interaction
  • Embracing our positive team culture and working together to give our customers a great experience
  • Communicating feedback and suggesting improvements to help us be even better
  • Ability to be flexible work under pressure.
  • Able to use multiple systems needed to support our customers such as online order systems, excel, powerpoint.

Skills/experience required:

  • A customer-focused mentality
  • Experience working in customer services
  • Excellent spoken and written communication skills
  • The desire to own and fully resolve customer queries
  • Confidence and a can-do attitude
  • The ability to listen and empathise
  • A desire to work as part of a team and also independently
  • Excellent timekeeping, organisational and multitasking skills

If this sounds like the job for you, then please apply now and tell us why you would be perfect for this exciting and rewarding role!

 

Dunnes Stores is an Equal Opportunities Employer